Refund policy

At Elite Layer Lab, we believe that clothing should do more than complete an outfit. It should bring comfort to everyday routines, complement personal style, and help customers feel confident in what they wear. We understand that shopping for men's apparel online involves choices about fit, fabric, color, and personal preference. Because a garment may look or feel different once it arrives, we have established this Return and Refund Policy to explain how customers may request a return, exchange, or refund.

This policy applies to purchases made through https://www.elitelayerlab.beauty/ and is intended to operate consistently with applicable United States and Florida consumer protection requirements.

1.1 Return Eligibility

Customers may request a return within 30 calendar days after delivery of their order.

To qualify for a standard return, merchandise should meet the following conditions:

  • The item is unworn, unwashed, and unused.
  • The garment remains in its original condition, without stains, odors, alterations, or damage caused after delivery.
  • Original tags, labels, packaging, and included accessories are retained where reasonably possible.
  • The item is accompanied by the order number or other reasonable proof of purchase.
  • The return request is submitted within the applicable return period.

Men's apparel can involve personal considerations such as fit, length, texture, and styling. We encourage customers to review the product description, size information, and available photographs before placing an order.

1.2 Items That May Not Qualify for a Standard Return

For hygiene, product integrity, or other legitimate business reasons, certain items may be excluded from ordinary change-of-mind returns where permitted by law. Examples may include:

  • Garments clearly identified as final sale.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Products returned without prior authorization when authorization is reasonably required.
  • Items missing essential components or accessories supplied with the original order.

These exclusions do not eliminate any rights customers may have under applicable law concerning defective, misdescribed, or improperly supplied merchandise.

1.3 How to Start a Return

To request a return, contact us at:

Email: [email protected]
Contact Person: JERRY WILLIAM ANDERSON

Please include:

  1. Your full name.
  2. Order number.
  3. Email address used at checkout.
  4. Name or description of the item.
  5. Reason for the return.
  6. Photographs if the item arrived damaged, defective, or materially different from its description.

Our team will review the request and provide return instructions, including any applicable shipping guidance. Please do not send merchandise to an address other than the designated return address or another location expressly provided in our written instructions.

1.4 Returns for Incorrect, Damaged, or Defective Products

We want every order to arrive in a condition that reasonably matches the product description and the customer's purchase.

If an item arrives damaged, defective, or different from what was ordered, please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery. This preferred reporting period helps us investigate shipping conditions and resolve the matter efficiently; it does not restrict rights that cannot lawfully be limited.

Please provide clear photographs showing the product, relevant labels, and packaging where available.

After reviewing the circumstances, we may offer an appropriate remedy, which may include:

  • Replacement merchandise, subject to availability.
  • A refund to the original payment method.
  • Another mutually agreed resolution permitted by applicable law.

For confirmed fulfillment errors or qualifying product defects, Elite Layer Lab will cover reasonable return shipping costs or provide an appropriate return method, as applicable.

1.5 Change-of-Mind Returns

If a customer simply changes their mind, selects the wrong size, or decides that an item does not suit their personal preference, the customer is generally responsible for the cost of return shipping.

Original shipping charges, if any, are not refundable for ordinary change-of-mind returns unless required by law or otherwise expressly approved by us.

1.6 Refund Processing

Once an authorized return is received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds are generally submitted to the original payment method within 5–10 business days after the return has been received and reviewed. The time required for the refund to appear in the customer's account may depend on the payment provider, issuing bank, or card network.

Refunds generally cover the eligible merchandise price and applicable taxes. Shipping charges and other fees will be handled according to the circumstances of the transaction and applicable law.

1.7 Exchanges

Customers who need another size or would prefer a different eligible item may contact us to ask about an exchange.

Exchanges depend on inventory availability. If the requested replacement is unavailable, we may offer a refund or another reasonable solution.

1.8 Late, Missing, or Unreceived Refunds

If an approved refund has not appeared after the applicable processing period:

  1. Review your payment account or card statement.
  2. Contact your bank or payment provider to ask whether the transaction is pending.
  3. If the refund remains unaccounted for, email [email protected] with your order number and refund details.

We will review the transaction records and provide reasonable assistance.

1.9 Order Cancellation

Customers who wish to cancel an order should contact us promptly. Cancellation requests can generally be accommodated only before the order has entered fulfillment or been handed to the carrier.

If an order has already shipped, the customer may use the return process after delivery, subject to this policy and applicable law.

1.10 Florida Consumer Protection

This policy is administered with regard to applicable Florida law, including the Florida Deceptive and Unfair Trade Practices Act, Sections 501.201–501.213, Florida Statutes. Nothing in this policy is intended to waive a consumer right that cannot lawfully be waived or to authorize misleading descriptions, unfair practices, or improper handling of consumer transactions.

1.11 Contact for Returns and Refunds

Elite Layer Lab
E GLAM, LLC
2800 Monticello Place, 304
Orlando, FL 32385
United States

Contact Person: JERRY WILLIAM ANDERSON
Email: [email protected]