Shipping policy

At Elite Layer Lab, we want the experience of ordering men's apparel to remain straightforward from checkout to delivery. Our shipping policy explains how orders are prepared, how shipping charges are calculated, what customers can expect after dispatch, and what to do if a package is delayed or arrives with a problem.

This policy applies to purchases placed through https://www.elitelayerlab.beauty/.

4.1 Shipping Charges

Our shipping structure is designed to keep delivery costs clear before checkout.

Order Subtotal Shipping Charge
$10.00 or more Free
Below $10.00 $5.99

The applicable shipping charge will be displayed during checkout before the order is submitted.

Any taxes or other charges required by law will be disclosed as applicable.

4.2 Order Processing

After an order is placed, it enters a processing stage during which payment authorization, order details, inventory, and shipping information may be reviewed.

Our estimated processing time is 1–3 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing may take longer during peak shopping periods, promotional events, severe weather, or unexpected operational interruptions.

An order confirmation does not necessarily mean that the package has already shipped.

4.3 Estimated Transit Time

After dispatch, estimated domestic transit time is generally 5–10 business days.

These estimates are provided for general planning and are not guaranteed delivery dates. Actual arrival may vary according to the carrier, destination, package routing, weather, and other transportation conditions.

Where tracking information is available, customers should use the tracking link or number provided in the shipping notification.

4.4 Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address, including apartment, suite, unit, postal code, and other necessary delivery details.

If an address needs correction, contact us promptly at [email protected]. We will make reasonable efforts to assist, but changes may not be possible after the package has entered carrier possession.

Additional charges or delays caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law and disclosed by the relevant service provider.

4.5 Tracking and Shipment Notifications

When tracking is available, shipment details may be sent to the email address provided at checkout.

Tracking information can take time to become active after a carrier receives a package. A temporary lack of tracking updates does not necessarily mean that an order has been lost.

Customers should allow a reasonable period for carrier systems to update before reporting a tracking concern.

4.6 Delayed Packages

Although we aim to dispatch orders within the stated processing estimate, shipping networks may experience delays caused by:

  • Severe weather.
  • Carrier capacity constraints.
  • Transportation interruptions.
  • Incorrect or incomplete address information.
  • Public holidays.
  • Unexpected operational or logistical events.

If a package appears delayed beyond the estimated transit period, contact us with your order number and tracking details. We will review the available information and assist with the next reasonable steps.

4.7 Lost or Missing Deliveries

If tracking shows that a package was delivered but you cannot locate it, please consider checking:

  • Your front door, mailbox, parcel locker, or designated delivery location.
  • With household members or building management.
  • With neighbors where appropriate.
  • The carrier's delivery information.

If the package remains missing, email us so we can review the shipment record and determine what assistance may be available.

4.8 Damaged Packages

If your order arrives with visible shipping damage or damaged merchandise, please contact us as soon as reasonably possible, preferably within 7 calendar days after delivery.

Photographs of the outer packaging, shipping label, and affected merchandise can help us assess the situation.

We will review the circumstances and provide an appropriate resolution under our Return and Refund Policy and applicable law.

4.9 Shipping Restrictions

Shipping availability may depend on destination, carrier service, product availability, and legal or logistical restrictions.

If we cannot ship an order to the address supplied, we will contact the customer and discuss available options, including cancellation and refund where appropriate.

4.10 Changes and Cancellations Before Dispatch

Customers who need to change an address or cancel an order should contact us as quickly as possible.

Requests received before fulfillment may be accommodated where operationally feasible. Once an order has been packed or handed to a carrier, we cannot guarantee that changes or cancellation will be possible.

4.11 Contact for Shipping Assistance

Elite Layer Lab
E GLAM, LLC
2800 Monticello Place, 304
Orlando, FL 32385
United States

Contact Person: JERRY WILLIAM ANDERSON
Email: [email protected]

Please include your order number in shipping inquiries so we can identify the relevant transaction efficiently.